SECTION 1. EXPLANATION OF TERMS USED
Customer – (“you”) a registered person who is placing an order request for an on-demand delivery via the GOFR Courier website form, or via GOFR Courier mobile app.
Receiver – person on the receiving end of the on-demand delivery consignment.
On-Demand Consignment – a package or a batch of packages which are delivered straight to a Customer/Receiver’s home or business address.
GOFR Courier – the courier service being contracted to provide the pick-up, transportation, and delivery of consignments as ordered by Customer. GOFR Courier (“us”, ”our”, ”we”, ”the company”, ”the app” or “the website”) – means GOFR Courier, headquarters registered on the following address: Toronto, Ontario, Business Number: 72229 9682.
Driver/Agent – the Driver contracted to carry out on-demand pick-ups and deliveries as an Agent of GOFR Courier.
Delivery Estimate – is the fixed price (including HST tax of 13%, with any applicable promo codes selected by the Customer) shown on the website form and/or mobile app. The website’s estimation tab only shows the fixed price (including HST tax of 13%) and does not include any applicable promo codes.
Notes – is the required field where the Customer should enter a description of the consignment, providing reasonably detailed notes as to avoid any delays or damages.
Promo Code – a personalized code provided by GOFR Courier, based on the Customer’s activity and any applicable GOFR promotions.
Website or App Booking – is a request that indicates your chosen pick-up and delivery details, along with the item description notes and your total price for services.
Consignment Batch – is a maximum of 10 individually packaged items (which shall not exceed 75 pounds (35 KG) in total weight, or have total dimensions exceeding 40L x 30W x 20H inches.
Dangerous Goods – are substances and articles which have been identified as hazardous for transport and present a risk to people, property and the environment. GOFR Courier does not accept Dangerous Goods as consignment.
Proof of Delivery – is a digital signature and photo taken by your GOFR Courier at the moment of releasing the on-demand consignment. By signing, Receiver acknowledges receipt of consignment at the drop-off location. Photo proof acknowledges that the consignment was delivered and received at the requested drop-off location, with no damages.
3-Way Transparency – Customer, Receiver and GOFR Courier should be aware of the scheduled on-demand delivery service and its time frame. If the Customer or Receiver is not available at the pick-up or drop-off location, extra charges may apply to the Customer’s delivery order.
Upon signing up with GOFR Courier, each Customer will checkmark the box which declares that they accepts and understands the Terms and Conditions. It is recommended that you thoroughly read and understand this agreement to avoid unnecessary delays, claims or problematic matters for you the Customer, or for GOFR Courier. If you have any questions or would like to contact us regarding these Terms and Conditions, please do so by emailing [email protected].
SECTION 2. GENERAL TERMS
2.1. GOFR Courier is engaged in the transportation of on-demand consignments, operating in the GTA within a 100 kilometer range. Evening rates on deliveries apply after 8:00PM of any day of the week. And weekend rates are applied every Saturday, Sunday and public holiday. If the range of distance for a consignment exceeds 100 kilometers, please contact GOFR Courier 24/7 chat support for immediate assistance, or send your inquiries to [email protected].
2.2. GOFR Courier reserves the right to decline an order at our discretion, and to discontinue access to our services at any time without notice.
2.3. GOFR Courier’s maximum carrying weight is 75 pounds (35 KG) per one on-demand consignment or for a max of ten consignments in a batch per individual delivery address, together not exceeding the maximum dimensions of 40L x 30W x 20H inches. If your consignment exceeds this total volume, please contact chat support. GOFR Courier will decline to deliver any orders if the booked orders do not comply with these specifications.
2.4. All on-demand consignments must be legal products, and not containing any dangerous goods or hazardous materials, firearms or live animals which are in contradiction to any local, provincial, or federal laws. GOFR Courier will decline any consignments deemed illegal, and maintains the right to contact the proper authorities.
2.5. To create a valid booking of an on-demand consignment order, Customer must be 18 years of age or older and must follow the guidelines outlined under Terms and Conditions on the GOFR Courier website and mobile app.
2.6. GOFR Courier does not provide cold chain solutions, therefore consignments that require such protection will be transported at the Customer’s and Receiver’s risk of damage by exposure to temperature conditions. All GOFR Courier transport is heated (from 20 to 33 celsius), so all consignments that require heated service are acceptable. Consignments that requires a specific temperature are delivered via GOFR Courier at the Customer’s own risk. . If the Customer does not indicate the required temperature for the consignment in the Notes field on the website or mobile app booking form, GOFR Courier is not liable for any occurred temperature exposure causing damage to the consignment during the transit period.
2.7. Customer is fully responsible for proper packaging of the consignment. GOFR Courier does not accept responsibility for any damage to on-demand consignments due to poor or improper packaging by the Customer. Additionally, GOFR Courier reserves the right to refuse products which are improperly packaged, and in such cases are without liability to deliver consignment on time. Refunds will not be issued for improperly packaged and/or labeled consignments.
2.8. GOFR Courier reserves the right to inspect any on-demand consignment that is requested/booked for delivery. If we deem the consignment may be in opposition to stated Terms and Conditions, GOFR Courier has the right to conduct an inspection which includes: opening the consignment to verify contents as per Customer’s item description in the Notes field during order placement on the website booking form or mobile app.
2.9. GOFR Courier reserves the right to decline or cancel the pick-up booking at any time. Normally, the confirmation of Customer’s booking happens instantly or with a 5 – 15 minutes period. If GOFR Courier takes the initiative to cancel a placed order, a refund will be issued to the Customer that placed the order.
2.10. In the event that a Customer cancels their order after a GOFR Courier Driver has begun the assigned tasks, the Customer is still responsible for the full payment of the order processed. GOFR Courier will charge the full amount of the canceled order to the attached card. Customer will have to book a new order request if they wish to reschedule their delivery.
2.11. If the Customer is organizing a consignment batch delivery, the Customer should indicate the exact number of packages in the Notes field while placing the order on the website or mobile app. GOFR Courier is not liable for missing packages if the total number was not indicated by the Customer at the time of booking. All items will be billed as one on-demand consignment delivery.
2.12. GOFR Courier’s grace period is 10 minutes upon arrival to pick-up and delivery locations. We will attempt to contact Customer at the pick-up location and the Receiver at the delivery location via our integrated messaging or phone call via mobile app. If GOFR Courier is unable to contact Customer or Receiver at the booked locations, additional charges will be added to initial booking order. The maximum number of additional waiting minutes will not exceed 10 minutes after allowed grace period, every additional minute of waiting or labour will be charged $1.11. Return fee will be applied for GOFR Courier to redeliver package to the initial Sender will be 50% of the original total consignment delivery fee.
2.13. GOFR Courier provides an on-demand courier service which means that all pick-ups and deliveries will be made on the same scheduled day and time frame indicated, which shall not exceed a 24 hour period. Satisfaction of GOFR Courier’s Customers and Receivers is of high priority. Therefore, in the case of the pick-up being made by GOFR Courier and the Receiver not being able to receive the on-demand consignment on the scheduled day and in the scheduled time, an additional charge of $25 will be applied to the consignment, which will be placed in a secure storage facility until delivery can be completed. Redelivery fees will apply for the next day, concurrent with the distance GOFR Courier must travel to complete the delivery.
2.14. Insurance option is available for all on-demand consignments. Please contact GOFR Courier 24/7 chat support for immediate assistance or send your inquiries to [email protected] for further details prior to placing your booking order.
2.15. Customer must provide accurate pick-up, delivery and Notes data in order for GOFR Courier to perform their on-demand delivery service. Customer is liable for any inaccurate information and will be charged for any additional costs incurred by GOFR Courier for misleading, false or inaccurate information affecting the delivery.
2.16. In the case of a Customer needing to redirect their delivery, we advise that they contact GOFR Courier chat support as soon as possible for immediate assistance in redirecting the consignment to the correct location. Redirections are free of charge if GOFR Courier has yet to pick up the scheduled consignment at the pick-up location indicated. Otherwise, additional fees will apply.
2.17. To ensure the safety and reliability of GOFR Courier, our Customers, and our Receivers, GOFR Courier will provide information of courier’s name, photograph, car model, and plate number. Moreover, GOFR Courier will provide a GPS live trackable link and the ability for the assigned GOFR driver to communicate with Customer and Receiver directly via in-app messaging or phone calls. Every stage of the delivery will be recorded, both Sender and receiver parties are notified, and all data will be available for the Customer’s records on the website or mobile app under “Tasks”.
2.18. GOFR Courier is under no obligation to provide additional manpower separate from the assigned courier to carry or load on-demand consignment. It is the Customer’s responsibility to ensure that the prepared consignment follows all of the described specifications of GOFR Courier Terms and Conditions.
2.19. GOFR Courier does not offer general refunds for failure of delivery. Refunds are assessed on a case by case basis and are dependent on several factors that may include but are not limited to: order processing; Customer or Receiver being unavailable when GOFR Courier arrives at pick-up or delivery locations; natural disasters or otherwise inclement weather; and various other circumstances outlined in these Terms and Conditions. GOFR Courier guarantees the on-time delivery of booked on-demand consignment, unless circumstances outside of the control of GOFR Courier interrupts such delivery. In such cases where GOFR Courier fails to meet delivery standards, then a credit will be issued to the Customer’s account for the next order. All conditions as outlined in these Terms and Conditions must be followed by Customer for any claim of failure to be on time is made.
2.20. Customer can add credit cards (Visa, MasterCard, American Express, Discover) and debit cards (only Visa). During checkout, the Customer will be able to select all apply any saved promo codes and pay the final bill using their preferred card. One card will be always set as a default card by the system. Therefore, there could be separate charges applied to the Customer’s invoice in case of waiting time or loading/unloading times. We are on-demand courier service, so all the pick-up & receiving should take no longer than 5 mins.
2.21. All the records of any important data will be transparent between the Customer and GOFR Courier. Liability for each on-demand consignment or batch is limited to $100. All claims should be forwarded to [email protected].
SECTION 3. USE OF WEBSITE, MOBILE APP, BOOKING FORM, AND PAYMENTS
3.1. GOFR Courier provides the website for the Customer to understand the process and the nature of business, as well as, obtain an estimated delivery price (including HST – 13% tax) based on the distance from pick-up to delivery location within the boundaries of Toronto and its surrounding areas.
3.2. Customer or Receiver will be able to see instant pricing by the distance on the GOFR Courier’s website or in-app.. The one-click estimation may vary corresponding with different times of day, or weeks of the year.
3.3. Customer is able (and it is highly recommended) to pre-schedule their bookings in advance (Up to 30 days ahead), in this case the price will not be changed by any of the factors covered in Section 3 under 3.2. However, if the Customer decides to cancel their booking prior to the pick-up day, then the cancellation will be free of charge.
3.4. Customer will be able to sign up for the services and obtain access to the website booking form and/or mobile app with the same credentials. All GOFR Drivers are independent contractors registered with GOFR COURIER. For security and safety purposes, every GOFR Courier Driver undergoes security background and criminal checks.
3.5. When a Customer is placing an order over the website, GOFR Courier will find the best match for your booking and you will be notified with an email and/or an sms message.
3.6. It is very important to provide all the correct information about the pick-up and delivery details. It is essential to fill out the Note field and give as much description as is helpful for GOFR Courier to make a successful and on time delivery. Always enter a detailed description of your on-demand consignment with the following information: approximate weight (all weights are in pounds), item description, fragile, number of consignments (maximum batch of 10 items per delivery), gate codes, buzzer codes, etc.
3.7. When the booking order is submitted to GOFR Courier, the order might undergo a payment and fraud security check at the stage of booking acceptance. GOFR Courier maintains the right to refuse or cancel the collection of any on-demand consignment.
3.8. GOFR Courier only accepts consignments from legal residents of the City of Toronto and its surrounding areas, except from distances exceeding 100 kilometers from downtown. The Customer should have a valid credit or Visa debit card registered with a Canadian bank.
3.9. We ensure that all GOFR Couriers are legally approved and registered with GOFR Courier.
3.10. Our integrated real-time tracking system allows the Customer to see all activities from the mobile app and details at each stage of the process.
3.11. GOFR Courier is not liable for delay or damage if the on-demand consignment has not been properly packaged and/or labeled. For more details on what to provide in order to facilitate a successful and timely delivery, please refer to Section 3 – 3.6.
3.12. In the case that GOFR Courier is not able to pick up and deliver the on-demand consignment within the scheduled time frame, GOFR Courier will contact first the Customer, then Receiver if the Customer is not available, to inform and reschedule the new delivery time.
3.13. Customer is liable for giving the on-demand consignment to the right courier. To ensure that it is the right courier, Customer will be provided with the assigned GOFR Courier agent’s name, photograph, car model and license plate number. As well, sms notifications are sent at every stage of the delivery process.
3.14. Every on-demand consignment will be visually inspected by the GOFR Courier agent assigned to the task. The Customer is fully responsible for proper packaging, especially of heavy, free-moving items which are not reasonably supported in the consignment box or carrying equipment. Damage claims in this case will be declined by GOFR Courier.
3.15. GOFR Courier will always carry out the safest and most efficient delivery. GOFR Courier is not liable for any damage to consignments that contain extra-fragile items such as drinking glasses, plates, artwork, liquid supplies, mirrors, glass bottles, audio equipment. However, Customer is not restricted from arranging deliveries for such items, but understands that they do so at their own risk. If Customer decides to take this responsibility, we recommend to use shatterproof materials, proper labeling and provide accurate details of the on-demand consignment. Claims for such cases will be declined by GOFR Courier.
3.16. Customer is liable for the scheduled time of pick-up and delivery. Therefore, it is the Customer’s and Receiver’s responsibility to be available during the requested time frame to send or receive consignments. Otherwise, Customer’s consignment is subject to an additional fee. For further information, refer to Section 2 under 2.12. & 2.13.
3.17. Customer is required to provide accurate information in the mobile app upon registration and for every on-demand consignment order placed. It is the Customer’s responsibility to ensure that the pick-up and delivery addresses, names, phone numbers, emails, and times, in addition to any further pertinent information which should be detailed in the ‘Notes’ description field of the consignment, are correct before submitting a booking with GOFR Courier. If mistakes are made
3.18. GOFR Courier provides Customer with the mobile app to make the booking of on-demand consignments. After successful registration, Customer agrees to GOFR Courier’s Terms and Conditions and will have access to the service. The menu contains all necessary tabs to create a booking request. Such as, personal details, profile photo via the uploader, Home, Payments, Tasks, Referrals and Chat Support.
3.19. Under the Home tab, the Customer will be able to add favorite addresses for faster selection of frequently used addresses. Moreover, it is the Customer’s responsibility to provide full, detailed, accurate and up-to-date information of the pick-up and delivery locations. If the Customer would like to change or update any address in their saved addresses, there are three vertical dots which link you to where you can make edits or delete addresses.
3.20. Under the Payments tab, the Customer will be able to add desired Visa, MasterCard, American Express, Discover and debit cards (Visa) to pay at the checkout for the requested service. Also, customer is able to add promo codes (if available) to be applied to your booking request at the checkout. Promo codes include referral codes, personal codes, or GOFR Courier promotional codes.
3.21. Under the Tasks tab, the Customer will be able to refer to booking requests from previous deliveries and see detailed information of the delivery made with GOFR.
3.22. Under the Referrals tab, the Customer will find their personal referral code. Each time a Customer refers a friend, a $10 credit will be applied towards their next delivery. From this tab, customer may invite as many friends as they like through a variety of preferred platforms including Facebook, Twitter, What’s App, Email, Message and more.
3.23. Under the Chat Support tab, the Customer will be able to contact GOFR Courier if any questions, concerns or emergencies arise at any time by simply clicking on the tab and typing their message. This is also where Customer may drag and drop or attach photos if necessary. Customer take a new image via camera or attach a photo to share with GOFR Courier team.
3.24. It is GOFR Courier’s priority to keep all information confidential and secure. The website and the mobile app are constantly monitored for any fraud, scam and illegal activities. Both platforms are integrated with high security measures like face identification and secure premium payment gateways.
3.25. A party who is not a party to this agreement but is a Receiver, can not impose the Terms and Conditions of this agreement.
3.26. Customer is prohibited to use GOFR Courier services for any items which are illegal to carry or transport, or maybe be potentially dangerous or hazardous to GOFR Courier or the public.
This includes but is not limited to:
3.27. To be registered with GOFR Courier services, the Customer should be at least 18 years of age and be a legal resident of the province of Ontario. As we provide local deliveries only, all registrations which are made outside the country of Canada will declined. If the Customer is registering as a business, then the Customer and their Business agree with these Terms and Conditions.
3.28. Customer is responsible and liable for the security and actions of their created account under chosen username and password.
3.29. Each user must create their own Customer account.
3.30. GOFR Courier reserves the right to cancel or reject the account registration made by the Customer at any time without notice.
3.31. If an account has been removed, canceled or rejected, Customer must submit a written appeal form to [email protected] with contact information and any relevant details. All decisions are final. GOFR Courier is not liable and/or responsible for granting Customer reinstatement.
3.32. GOFR Courier aims to provide a website and mobile app which operates 24/7. However, we are not liable for any reason if the website is unavailable at any time or for any period. We will do our best to keep customers informed of changes.
3.33. It is not in our power if for any reason the website or mobile app is not available due to maintenance, repair or a system failure.
3.34. GOFR Courier will charge the attached credit/debit card which is selected at checkout by the Customer. Charges will align with the posted pick-up and delivery locations, and any extra applicable charges according to these Terms and Conditions.